Fees and Payments
FEES AND PAYMENTS - ASKSOME.ONE
Last Updated: February 2026
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1. FEE STRUCTURE AND OVERVIEW
1.1 SERVICE MODEL
AskSome.One operates as a marketplace connecting Seekers with Advisers. Payments flow as follows:
Seeker pays → AskSome.One (held in escrow) → AskSome.One retains 20% fee → 80% distributed to Adviser
1.2 SERVICE FEE
ASKSOME.ONE CHARGES A SERVICE FEE OF 20% OF THE TOTAL TRANSACTION VALUE.
1.3 EXAMPLE
- Seeker agrees to pay Adviser: $100
- AskSome.One Service Fee (20%): $20
- Adviser receives (80%): $80
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2. SEEKER PAYMENTS AND BOOKING
2.1 PAYMENT AT BOOKING
When a Seeker accepts an Adviser's Application:
1. Amount: The full agreed-upon fee is due at the time of booking
2. Method: Payment is processed through Stripe (credit card, debit card, or other payment methods available in the Seeker's region)
3. Timing: Payment is processed immediately; booking is only confirmed upon successful payment
4. Escrow: Funds are held in escrow (not immediately released to the Adviser)
2.2 PAYMENT PROCESSING
- Payment Provider: Stripe (Stripe.com)
- Security: All payments are PCI DSS compliant; AskSome.One does not store full credit card details
- Confirmation: Seekers receive a payment receipt and booking confirmation via email
- Invoice: An invoice is available in the Seeker's Account for tax purposes
2.3 PAYMENT FAILURE
If payment fails:
- The booking is not confirmed
- The Seeker is notified via email
- The Seeker may attempt payment again or select a different payment method
- No session is scheduled until payment is successful
2.4 REFUNDS OF SERVICE FEE
Under normal circumstances, if a Seeker receives a refund of the session fee (see Section 4), the Service Fee is not refunded. The Seeker paid for the platform service regardless of session outcome.
EXCEPTION: If AskSome.One refunds a session due to technical failure on our part, the Seeker may be eligible for a partial or full refund of the Service Fee.
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3. ADVISER PAYOUTS AND SETUP
3.1 STRIPE CONNECTED ACCOUNT REQUIREMENT
ALL ADVISERS MUST CREATE AND MAINTAIN A VALID STRIPE CONNECTED ACCOUNT TO RECEIVE PAYOUTS.
3.2 ACCOUNT SETUP PROCESS
1. Verification: Adviser completes identity verification (see User Agreement Section 4)
2. Stripe Connection: Adviser connects their Stripe account to AskSome.One
3. Bank Information: Adviser provides bank account details for receiving funds
4. Tax Information: Adviser provides tax identification and documentation as required by jurisdiction
3.3 BANK ACCOUNT DETAILS
Advisers must provide:
- Bank account holder name (must match verified identity)
- Routing number (USA) or equivalent banking identifier
- Account number (preferably savings account for safety)
- SWIFT or IBAN code (for international payouts, if supported)
ADVISERS ARE SOLELY RESPONSIBLE FOR ACCURACY OF BANK DETAILS. ASKSOME.ONE IS NOT LIABLE FOR FUNDS SENT TO INCORRECT ACCOUNTS.
3.4 ONGOING COMPLIANCE
Advisers must:
- Keep Stripe account information current
- Maintain verified status on both AskSome.One and Stripe
- Comply with Stripe's Terms of Service
- Update tax information if circumstances change
If an Adviser's Stripe account is suspended or closed, AskSome.One cannot release payouts until a new valid account is established.
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4. SEEKER REFUND POLICY
4.1 REFUND ELIGIBILITY
Seekers may request a refund in the following circumstances:
4.1.1 ADVISER NO-SHOW
Condition: Adviser does not appear for the scheduled Advice Session or is more than 15 minutes late without prior notification.
Refund: 100% of session fee (Seeker pays nothing; Adviser receives no payout)
Process:
- Seeker reports no-show to contact@m.asksome.one with evidence (screenshot of call link, time stamps)
- AskSome.One verifies claim against session logs
- Refund is processed within 5 business days
4.1.2 SEEKER NO-SHOW (NO REFUND, ADVISER PAID)
Condition: Seeker does not appear for the scheduled session or is more than 15 minutes late without prior notification.
Result: Adviser is paid in full; Seeker receives no refund
Rationale: Adviser blocked their time; Seeker should have cancelled properly (see Section 5)
4.1.3 TECHNICAL FAILURE
Condition: Session cannot proceed due to AskSome.One platform technical failure (video/audio not working, app crashes, etc.)
Refund: 100% of session fee (both Seeker and Adviser entitled to refund)
Process:
- Issue must be reported during the session
- AskSome.One reviews platform logs and session recording
- If technical failure is confirmed, both parties are refunded within 5 business days
Note: Internet connectivity issues on the User's end (ISP problems, WiFi dropout) do not qualify as AskSome.One technical failure.
4.1.4 QUALITY DISPUTE
Condition: Seeker believes the advice was significantly poor quality, inaccurate, unhelpful, or the Adviser was unprepared/disengaged.
Eligibility: Dispute must be filed within 48 hours of session completion
Refund Process:
- Seeker submits detailed complaint to contact@m.asksome.one describing specific issues
- AskSome.One reviews session recording, transcript, and Seeker's feedback
- If AskSome.One determines quality was materially deficient, refund is considered
Possible Outcomes:
- Full Refund: Awarded if Adviser clearly failed to provide advertised expertise or engaged unprofessionally
- Partial Refund: 25%-75% refund if session was partially helpful but fell short
- No Refund: Denied if advice was reasonable, even if Seeker disagrees with it
IMPORTANT: AskSome.One does not refund because a Seeker dislikes the advice or disagrees with it. Refunds are only for material breaches of quality or professionalism.
4.1.5 ADVISER CANCELLATION
See Section 5.3 for details on cancellation by Adviser.
4.1.6 TECHNICAL DISPUTES OR BILLING ERRORS
If a Seeker believes they were charged incorrectly or multiple times:
- Report to contact@m.asksome.one with evidence
- AskSome.One reviews charge records
- If error confirmed, refund is issued within 5 business days
- Overcharge plus Stripe fee refund may be processed
4.2 REFUND PROCESSING
- Timeline: Refunds are processed within 5 business days after approval
- Method: Funds are returned to the original payment method
- Credit Card Refunds: May take 3-5 additional business days to appear on statement (due to card processor)
- Dispute Notification: Seeker is notified via email when refund is issued
4.3 UNWARRANTED CHARGEBACKS
IMPORTANT: If a Seeker initiates a chargeback claiming fraud, unauthorized charge, or other complaint AFTER:
- A session was completed, or
- A session was properly cancelled with notice
...AskSome.One will:
1. Investigate and view the session recording as evidence
2. Challenge the chargeback with the card processor
3. If chargeback is upheld against AskSome.One's evidence, terminate the Seeker's Account immediately
4. Ban the User from creating new Accounts
Repeated or frivolous chargebacks may result in civil action against the Seeker to recover processing costs and damages.
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5. CANCELLATIONS AND RESCHEDULING
5.1 CANCELLATION BY SEEKER
5.1.1 FULL REFUND (CANCELLATION BEFORE 24 HOURS)
If a Seeker cancels more than 24 HOURS BEFORE the scheduled Advice Session:
- Refund: 100% of session fee
- Notice: Cancellation must be submitted through the app or email to contact@m.asksome.one
- Processing: Refund issued within 5 business days
5.1.2 PARTIAL REFUND (CANCELLATION 12-24 HOURS BEFORE)
If a Seeker cancels 12-24 HOURS BEFORE the session:
- Refund: 50% of session fee
- Retention: AskSome.One retains 50% (Adviser compensated per Section 5.1.4)
- Notice: Must be submitted through the app
5.1.3 NO REFUND (CANCELLATION WITHIN 12 HOURS)
If a Seeker cancels LESS THAN 12 HOURS BEFORE the session:
- Refund: $0 (Seeker forfeits entire fee)
- Adviser Compensation: Adviser is paid in full (100%)
- Rationale: Adviser is unable to book other Seekers in short notice
5.1.4 EMERGENCY CANCELLATION
If a Seeker cancels due to a genuine emergency or extraordinary circumstance (hospitalization, death in family, natural disaster):
- Contact contact@m.asksome.one immediately with evidence of emergency
- Case reviewed by AskSome.One management
- Possible full refund at discretion, subject to evidence
5.2 CANCELLATION BY ADVISER
5.2.1 FULL REFUND TO SEEKER (CANCELLATION BEFORE 24 HOURS)
If an Adviser cancels more than 24 HOURS BEFORE the session:
- Seeker Refund: 100%
- Adviser Compensation: $0 (Adviser paid only cancellation fee of 5% as penalty)
- Seeker Notification: Automatic notification sent; Seeker may book with another Adviser
5.2.2 PARTIAL REFUND TO SEEKER (CANCELLATION 12-24 HOURS BEFORE)
If an Adviser cancels 12-24 HOURS BEFORE:
- Seeker Refund: 50%
- Adviser Compensation: 25% of session fee as cancellation penalty
- Rationale: Seeker had limited time to find replacement; Adviser still receives partial payment
5.2.3 NO REFUND TO SEEKER (CANCELLATION WITHIN 12 HOURS)
If an Adviser cancels LESS THAN 12 HOURS BEFORE:
- Seeker Refund: $0
- Adviser Compensation: $0 (full forfeiture)
- Account Action: First violation = warning; repeated violations may result in Account suspension
REPEATED CANCELLATIONS BY ADVISER:
- 2 cancellations in 60 days: Account warning
- 3+ cancellations in 60 days: 7-day Account suspension
- Pattern of cancellations: Account termination possible
5.2.4 CANCELLATION DUE TO VERIFIED EMERGENCY
If an Adviser cancels due to emergency:
- Seeker receives 100% refund
- Adviser receives no compensation
- No Account penalty for single emergency cancellation
5.3 RESCHEDULING VS. CANCELLATION
RESCHEDULING (moving to a different time within 30 days):
- Free for both parties if rescheduled more than 24 hours before original session
- No refund required; Seeker's payment applies to new session date
CANCELLATION + NEW BOOKING:
If parties cancel and later rebook with each other, a new session is treated as a new transaction requiring new payment.
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6. ESCROW AND FUND RELEASE
6.1 WHEN PAYMENT IS HELD IN ESCROW
From the time a Seeker books a session until 24 hours after session completion, funds are held in escrow (not released to Adviser).
6.2 AUTOMATIC FUND RELEASE (NO DISPUTE)
48 HOURS AFTER SESSION COMPLETION, if no dispute has been filed:
- AskSome.One automatically transfers 80% of the session fee to the Adviser's Stripe Connected Account
- AskSome.One retains 20% Service Fee
- Seeker is notified of completion
6.3 DISPUTE HOLD
If a dispute is filed (quality complaint, no-show claim, etc.):
- Funds remain in escrow pending investigation
- Investigation typically completes within 7-14 days
- Upon resolution, funds are released or refunded per dispute decision
6.4 FUND EXPIRATION (ADVISER ACCOUNT CLOSURE)
If an Adviser closes their Account with unclaimed funds in escrow:
- Funds are held for 90 additional days for potential claimants
- After 90 days, unclaimed funds may be:
* Donated to charity, or
* Retained by AskSome.One per Terms (rare)
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7. ADVISER PAYOUTS AND SCHEDULES
7.1 PAYOUT PROCESSING
Advisers receive payouts of accumulated earnings on a WEEKLY OR MONTHLY BASIS (frequency determined by AskSome.One and may vary by region).
7.2 MINIMUM PAYOUT THRESHOLD
Advisers must have accumulated at least $50 USD (or equivalent) in earnings to trigger a payout. Smaller balances are held until the threshold is met or the Adviser requests a manual payout (subject to $2.50 processing fee).
7.3 PAYOUT TIMING
- Initiation: Payouts are initiated on the scheduled day (e.g., every Monday)
- Bank Delivery: Funds typically appear in the Adviser's bank account within 1-3 business days
- Delays: International transfers may take 5-10 business days
- Holidays: Payouts may be delayed on banking holidays
7.4 PAYOUT REQUIREMENTS
Before a payout is released, Adviser must:
1. Have completed identity and tax verification
2. Maintain an active, verified Stripe Connected Account
3. Have no disputed or pending transactions
4. Comply with all Terms and Code of Conduct
If any requirement is not met, payouts are suspended until resolved.
7.5 PAYOUT FAILURE
If a payout fails (bank account closed, incorrect details, Stripe rejection):
- AskSome.One will attempt 3 delivery attempts
- Adviser is notified via email
- Adviser must update bank information within 14 days
- Unclaimed funds are held in escrow per Section 6.4
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8. TAXES AND TAX COMPLIANCE
8.1 ADVISER TAX RESPONSIBILITY
ADVISERS ARE SOLELY AND ENTIRELY RESPONSIBLE FOR ALL TAX OBLIGATIONS on earnings from AskSome.One, including:
- Federal/national income tax
- State/provincial taxes (where applicable)
- Local/municipal taxes
- Self-employment taxes (where applicable)
- Value Added Tax / Goods and Services Tax (where applicable)
AskSome.One does NOT:
- Calculate taxes for Advisers
- Withhold taxes automatically (except where required by law)
- Provide tax advice
8.2 TAX REPORTING
Advisers are required to:
- Keep detailed records of earnings
- Report all AskSome.One earnings to tax authorities
- Maintain documentation for audit purposes
- Consult a tax professional regarding tax obligations
8.3 TAX WITHHOLDING (WHERE REQUIRED BY LAW)
In certain jurisdictions, AskSome.One may be required by law to withhold taxes from payouts:
- Withholding is done per local tax regulations
- Advisers are notified of amounts withheld
- Withheld amounts are remitted directly to tax authorities
- Advisers receive a tax form (e.g., 1099-NEC in USA) documenting income
8.4 NON-RESIDENT AND INTERNATIONAL ADVISERS
International Advisers earning from AskSome.One (USA company) may be subject to:
- US federal income tax withholding (30% or rate per tax treaty)
- Tax treaty benefits (if applicable in their country)
- Foreign tax credit in their home country
- Goods/Services Tax or VAT in their home country
International Advisers should consult with a tax professional regarding obligations.
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9. FAILED PAYMENTS AND LATE FEES
9.1 CHARGE-BACK PROTECTION
All charges are final. If a Seeker attempts to reverse payment through their bank (chargeback):
- AskSome.One will defend the charge with evidence (recorded session, booking confirmation)
- If the chargeback is upheld, the Seeker's Account will be terminated
- Seeker may be banned from creating new Accounts
- AskSome.One may pursue civil action for damages and card processing fees
9.2 FRAUD PREVENTION
Any signs of fraudulent payment activity (stolen card, account takeover, chargebacks):
- Account is immediately suspended
- Session access is terminated
- Funds are held pending investigation
- Law enforcement may be notified
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10. STRIPE AND PAYMENT PARTNER TERMS
10.1 STRIPE SERVICES
AskSome.One uses Stripe to process all payments. By using AskSome.One, you agree to:
- Stripe's Terms of Service (stripe.com/us/legal)
- Stripe's Privacy Policy
- Stripe's acceptable use policy
10.2 PAYMENT METHOD RESTRICTIONS
Stripe may accept or decline payment methods at its discretion. Unsupported payment methods:
- Cryptocurrency or digital currencies
- Gift cards (except those integrated by Stripe)
- Wire transfers (generally not available through Stripe)
10.3 STRIPE DISPUTES AND CHARGEBACKS
Disputes with Stripe (not AskSome.One) are governed by Stripe's policies and procedures.
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11. REFUND DISPUTES AND APPEALS
11.1 APPEALING A REFUND DECISION
If AskSome.One denies a refund request, you may appeal within 14 days:
1. Email contact@m.asksome.one with subject "REFUND APPEAL"
2. Provide detailed explanation of why you believe the decision was incorrect
3. Submit any additional evidence (screenshots, messages, documentation)
4. Appeal will be reviewed by a different member of the support team within 7 days
11.2 ESCALATION TO ARBITRATION
If appeal is denied and you believe a material error was made, you may pursue binding arbitration under the User Agreement (see Dispute Resolution section).
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12. CURRENCY AND EXCHANGE RATES
12.1 SUPPORTED CURRENCIES
AskSome.One supports multiple currencies for Seekers in different regions. Prices are set in:
- USD (United States)
- EUR (European Union)
- AUD (Australia)
- [Additional currencies as added per Stripe availability]
12.2 CURRENCY CONVERSION
- Seeker Perspective: Stripe may charge a currency conversion fee if you use a payment method in a different currency
- Adviser Perspective: Stripe will convert payout currency to the Adviser's local currency; exchange rate is set by Stripe
12.3 EXCHANGE RATE VARIABILITY
AskSome.One does not control exchange rates. Advisers accepting payment in different currencies assume the risk of rate fluctuations.
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13. SPECIAL CIRCUMSTANCES AND ADJUSTMENTS
13.1 PRICE ADJUSTMENTS AND PROMOTIONS
AskSome.One may offer:
- Limited-time promotional pricing
- Discount codes for first-time Seekers
- Referral bonuses
- Special offers for Advisers
Terms of any promotion are communicated separately at time of offer.
13.2 GOODWILL ADJUSTMENTS
In cases of exceptional circumstances, AskSome.One may approve one-time refunds or adjustments at our sole discretion, including:
- Partial refunds for particularly poor session experience
- Adjustment for billing errors
- Compensation for unresolved technical issues
Goodwill adjustments are not refundable or transferable and do not set precedent for future claims.
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14. FEE CHANGES AND NOTICE
14.1 SERVICE FEE CHANGES
AskSome.One may change the Service Fee at any time. Changes will:
- Be communicated to all Users at least 30 days in advance via email
- Apply to all new bookings after the effective date
- Not apply retroactively to existing pending sessions
14.2 SEEKER IMPACT
Seekers will be notified before any fee increase. Seekers may cancel without penalty during the 30-day notice period if they disagree with new fees.
14.3 ADVISER IMPACT
Advisers will be notified of any changes to the payout percentage or payout schedule.
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15. CONTACT AND PAYMENT SUPPORT
For payment questions, disputes, or technical issues:
AskSome.One Support
Email: contact@m.asksome.one
Help Center: https://asksome.one/help#contact
Stripe Support
For payment method or card issues, contact your card issuer or payment provider directly.
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END OF FEES AND PAYMENTS POLICY